Job Title: Social Media Content Review Analyst
Location: Richardson, TX
Shifts Available: 9hr shifts include 1 hr meal break and two 15min breaks.
Days off: Sat/Sun, Sun/Mon, Mon/Tue, Thur/Fri
Morning shifts- 6am -6 pm(6am-3pm, 7am-4pm, 8am-5pm, 9am-6pm – – Must be flexible to work ALL 4 start times)
Evening shifts- 4pm-3am (4pm-1am, 5pm-2am, 6pm-3am – Must be flexible to work ALL 3 start times)
Night shifts- 8.30 pm-8.30 am (8:30pm-5:30am, 9:30pm-6:30am, 10:30pm-7:30am, 11:30pm-8:30am – Must be flexible to work ALL 4 start times)
*schedules are set quarterly (with no less than 2wks notice of schedule change) and employees are expected to be able to flex within start times and days off (work week) within their assigned shifts. Trainings will be held over major holidays as this is a 24/7/365 environment
Client is searching for dynamic, open-minded, mature individuals for an Internet Content Review position in Richardson, TX , offering long term stability in this permanent placement role.
This position is for a 24/7 environment reviewing documents and videos under the guidelines of our technology client to determine if the content is approved for release.
*Please note that due to the nature of this clients business, a confidentiality/non-disclosure notice will need to be signed prior to interviewing for this role. A copy will be provided to you prior to any scheduled interview.
Compensation: Competitive salary; referral bonuses.
Full Medical, Dental and Vision. All benefits are effective from your date of hire!
401k plan for all associates. Our company matches 4% of the employee contribution, 100% vested on date of hire.
3 weeks PTO and 11 observed Holidays!
Ideal candidates would have the following attributes:
Strong Reasoning and Analytical Capabilities
High affinity and cultural awareness of political/social situation regarding the relevant market/region
Be aware of the cultural/regional differences for nuanced policy decisions to be applied
Assist our community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about client’s products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting the client’s mission
Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Education:-High School Diploma/GED; Some degree of further education/college desirable
1 year prior Operations experience in a comparable service/process management environment
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported– which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with the clients standard policies and training materials.
Thanks & Regards,
Direct: (678) 720-5860